Privacy Policy

1. Introduction

Welcome to Works Mania ("we", "our", or "us"). We operate a home services marketplace platform through our mobile application and website (collectively, the "Platform") that connects customers with service professionals.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully. By accessing or using Works Mania, you agree to the practices described here.

2. Information We Collect

2.1 Information You Provide

• Account details: name, email address, phone number, and password when you register.
• Profile information: profile photo, address, and service preferences.
• Payment information: billing details processed through our secure third-party payment providers. We do not store full card numbers.
• Communications: messages you send to service providers or our support team.
• Reviews & feedback: ratings and written reviews you submit.

2.2 Information Collected Automatically

• Device data: device type, operating system version, unique device identifiers.
• Usage data: pages viewed, features used, booking history, and app session data.
• Log data: IP address, browser type, access times, and referring URLs.
• Crash reports: error logs and diagnostic data to improve app stability.

2.3 Location Information

With your permission, we collect precise GPS location data to match you with nearby professionals, enable real-time tracking, and confirm service addresses.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Match customers with available service professionals.
• Process bookings, payments, and refunds.
• Send booking confirmations, reminders, and receipts.
• Provide real-time tracking of service professionals.
• Respond to customer support requests.
• Detect and prevent fraud, abuse, and security incidents.
• Improve and personalise the Platform experience.
• Send promotional notifications (with your consent, and you can opt out at any time).
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

4.1 With Service Professionals

When you book a service, we share your name, contact number, and service address with the assigned professional so they can complete the job.

4.2 With Service Providers

We work with trusted third-party vendors for payment processing, cloud hosting, analytics, push notifications, and customer support tooling. These providers are contractually bound to protect your data and use it only for our specified purposes.

4.3 For Legal Reasons

We may disclose your information when required by law, legal process, government request, or to protect the rights, property, or safety of Works Mania, our users, or the public.

4.4 Business Transfers

If Works Mania is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is subject to a different privacy policy.

5. Data Storage & Security

Your data is stored on secure cloud servers. We implement industry-standard technical and organisational measures including encryption in transit (TLS), access controls, and regular security audits.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Location Data

Works Mania requests access to your device's location to:

• Display nearby service professionals.
• Provide accurate service addresses during booking.
• Enable real-time arrival tracking for customers.
• Allow professionals to navigate to customer locations.

You can disable location access at any time through your device settings. Some features may not function correctly without location access.

7. Camera & Media Access

We may request access to your camera and photo library to allow you to upload profile photos, share images of the work required, or document completed jobs. This access is used solely for these stated purposes and is not used to collect or transmit images without your knowledge.

8. Children's Privacy

Works Mania is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will promptly delete it. If you believe a child has provided us with their information, please contact us immediately.

9. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your account and associated data.
• Opt-out of marketing: Unsubscribe from promotional communications at any time via the app settings or by emailing us.
• Data portability: Request your data in a machine-readable format where applicable.

To exercise any of these rights, please email us at support@worksmania.com.

10. Third-Party Services

Our Platform may contain links to or integrate with third-party services (e.g., payment gateways, Google Maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information to them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification.

Your continued use of the Platform after the changes take effect constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: